The Small Print
Please read the small print
Statement of Purpose
Terms & Conditions
EPIC Solutions retains the right to decline any request for assessments where we consider it not being in the best interest of the child or family. Involvement in reports for education or legal processes will be at our discretion and at additional cost.
Policies and Procedures
EPIC Solutions aims to provide high quality and safe health services to meet your needs and that adhere to all the required standards of the Care Quality Commission (CQC). Policies that are directly relevant to you are available in full on this website.
The policies published on this website were reviewed by Filipa Correia-Wallis in January 2026. Next review due January 2029.
- Access to Records
- Chaperone
- Complaints
- Confidentiality
- Consent
- Duty of Candour
- Second Opinion Policy
- Telephone Consultation, Virtual Consultation and Recording Policy
- Home Visits
- Working with Insurance Companies
- Working with NHS Services
- Zero Tolerance
Access to Records
Chaperone
Complaints
Confidentiality
Consent
Duty of Candour
Second Opinion Policy
Telephone Consultation, Virtual Consultation and Recording Policy
Home Visits
Working with NHS Services
Internal Policies
We also have the following internal policies which are available to you on request. Please get in contact with us to request them.
- CQC Reporting Policy
- Data Protection
- Governance
- Medicines Management
- Mental Capacity
- Non-Medical Prescribing (“NMP”) Policy
- Risk Management
- Safeguarding Children
- Second Opinion Policy
- Significant, Critical Event
Website use
Terms & Conditions for website use
Cookies Policy
Feedback
We really value your feedback. We have evaluation forms which we would be grateful if you could complete when your assessment/treatment with EPIC is finished, or at any other point in your care if you would like. We use this feedback to continually improve our services.
We are also grateful for any testimonials that we can display on our website for the benefit of prospective clients. To provide this please contact us.